Refund and Returns Policy

Refund & Returns Policy for Krishna Gopal Bangle Store

Effective Date: [Insert Date]

1. Overview

At Krishna Gopal Bangle Store (“we”, “us”, “our”), customer satisfaction is our priority. This Refund & Returns Policy explains your rights and the steps to return products and obtain refunds or exchanges for purchases made on our website. This Policy applies only to purchases made directly through https://krishnagopalbanglestore.com/.

2. Eligibility for Returns

You may request a return or exchange if ALL the following conditions are met:

  • The return request is made within 7 days of the delivery date.

  • The product is unused, unworn, and in the same condition as received.

  • The product is in its original packaging with all tags, labels, accessories, and invoice attached.

  • Defective, damaged, or incorrectly shipped products are eligible for return or replacement.

Non-returnable items include:

  • Custom or personalized products.

  • Products damaged due to misuse, wear & tear, or improper handling after delivery.

3. How to Initiate a Return

To initiate a return:

  1. Contact us at info@krishnagopalbanglestore.com with your order number, product name, and reason for return.

  2. Our support team will review your request and provide instructions for returning the item.

  3. Please do not ship the item until you receive approval and the return address from us.

4. Return Shipping

  • For defective, damaged, or incorrect items shipped by us, we will cover return shipping charges or arrange a pickup where available.

  • For returns due to change of mind or incorrect selection by the customer, return shipping costs must be borne by the customer.

  • We recommend shipping with tracking and insurance as we are not responsible for loss/damage during return transit.

5. Replacement

  • If the returned item is eligible and a replacement is available, we will ship the replacement at no extra cost.

  • If the replacement is unavailable, we will issue a refund instead.

6. Refunds

  • Once the returned item is received and inspected, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method used for purchase.

  • Shipping charges are non-refundable, except where the return is due to our error (e.g., defective or incorrect product shipped).

7. Cancellations

  • Orders can be canceled before shipment by contacting us immediately at info@krishnagopalbanglestore.com.

  • Once an order has been shipped, it cannot be canceled. You may choose to return it after delivery under the returns process described above.

8. Damaged or Defective Items

  • If you receive a damaged or defective product, you must notify us within 48 hours of delivery with photos showing the issue.

  • We will assess the case quickly and provide refund or replacement options.

9. Contact Information

If you have any questions about returns, refunds, or cancellations, please contact us:

📧 Email: info@krishnagopalbanglestore.com
📞 Phone: 9709970700 / 9286013080